Last Updated: March 8, 2026

1. Return window

You may request a return within 30 days of confirmed delivery.

2. Eligibility

Items must be unworn, unwashed, unaltered, free from scent or damage, and have original tags. Final-sale, personalized, and hygiene-sensitive items are excluded unless defective.

3. Starting a return

Email support@veloluxricaha.com with your order number, item, and reason. Wait for instructions before shipping.

4. Return shipping

Customers pay return shipping unless an item was defective, damaged, or incorrect. Use a tracked service.

5. Refunds

Approved refunds are issued to the original PayPal payment method within 5–10 business days after inspection.

6. Damaged or incorrect items

Contact us within 7 days with photos of the product and packaging.

7. Exchanges and cancellations

Exchange availability is not guaranteed. Orders may be cancelled only before processing begins.

8. Contact

Email support@veloluxricaha.com.